Jayakaya99 Privacy Policy

1. Introduction & Scope of This Policy

This Privacy Policy explains how jayakaya99 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our website, mobile app, and services. By registering or continuing to use the jayakaya99 platform, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all registered members, website visitors, and any individual who interacts with the jayakaya99 platform in any capacity. We reserve the right to update this Privacy Policy from time to time — any significant changes will be communicated via an in-platform notice or email to registered members.

2. Information We Collect

Jayakaya99 only collects information necessary to provide a safe, seamless, and quality service. The following are the categories of information we collect:

3. How We Use Your Information

Collected data is used solely for legitimate purposes directly related to the operation of the jayakaya99 platform. Key uses include:

• To process account registration and verify member identity through the KYC process.
• To process deposit and withdrawal transactions securely and accurately.
• To send important notices relating to your account, transactions, and policy changes.
• To provide responsive and personalised customer support.
• To detect and prevent fraud, money laundering, or platform abuse.
• To meet legal and regulatory compliance requirements applicable in Malaysia.
• To analyse aggregated usage patterns and improve platform performance and features.
• To send promotional information and special offers — only if you have agreed to receive them.

4. Information Sharing With Third Parties

Jayakaya99 does not share your personal information with external parties for marketing or commercial gain. However, in certain situations, we may need to share your information with selected third parties:

• Payment Providers: Transaction details are shared with trusted payment gateways to process your deposits and withdrawals.
• Technical Service Providers: Cloud infrastructure and security providers that help operate the platform — bound by strict confidentiality agreements.
• Regulatory Authorities: When required by Malaysian law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Anti-Fraud Agency: Certain information may be shared with bodies that assist in detecting and preventing illegal financial activity.

All third parties working with us are bound by strict data protection agreements. They are only permitted to use your data for agreed purposes and may not use it for their own benefit.

5. Cookies & Tracking Technologies

The jayakaya99 website and app use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Helps us understand how you use the platform so we can continually improve your experience.
• Functional Cookies: To save your preferences such as language and display settings for a smoother return experience.
• Analytics Cookies: To collect anonymised usage data for internal platform analytics.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain platform functions.

6. Data Retention Period

Jayakaya99 retains your personal data for as long as your account is active or as needed to provide services. When you request account closure, we will delete or anonymise your personal data within a reasonable period, unless continued retention is required for:

• To fulfil applicable legal or regulatory obligations.
• To resolve any outstanding disputes or pending claims.
• To enforce agreements with you.
• Financial audit and tax compliance requirements.

Financial transaction records are typically retained for seven (7) years in line with Malaysia's financial legal requirements. Gaming activity data is kept for three (3) years from the date of last activity.

7. Your Rights as a User

As a trusted jayakaya99 member, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact our customer support team via live chat on the platform. We will process your request within 14 business days.

8. Data Security & Protection Measures

We take data security very seriously. jayakaya99 implements multiple layers of technical and organisational protection to safeguard your personal information:

• Data encrypted in transit using TLS 1.3 and at rest using AES-256.
• Two-factor authentication (2FA) is available for all member accounts.
• Round-the-clock security monitoring with real-time threat detection.
• Regular security audits conducted by certified independent parties.
• Mandatory data security training for all staff who handle member information.
• Tested and well-documented incident response procedures.

While we take all reasonable precautions, no security system is foolproof. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

9. Children's Privacy

The jayakaya99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If we discover that a minor's data has been collected without valid consent, we will take immediate steps to delete that information and close the account in question.

If you believe someone under the age of 18 has registered an account on our platform, please contact our support team immediately.

10. Changes to This Privacy Policy

Jayakaya99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. The latest version of the Privacy Policy will always be available on this page with a clear update date.

For significant changes, we will notify members via their registered email or in-platform notification at least seven (7) days before the changes take effect. Continued use of the jayakaya99 platform after the effective date constitutes acceptance of the updated terms.